We understand that, from time to time, our customers may need to return product as a result of project completions, materials that may be identified as surplus or defective, and product received as a result of shipment and order errors. These instructions will help clarify our policy.
Standard inventory items may be returned to one of our branch locations within 180 days of purchase, when accompanied by proof of original purchase. All returns will be inspected. Product determined to be in "new and sellable" condition, with original sealed packaging, will be considered for credit. Any product showing evidence of installation will not be considered for credit, unless determined to be defective by the manufacturer of the product. Special order items are returnable only if the manufacturer of the product will accept the return. Initial shipping charges are not refundable and customer will be responsible for any return shipping and restocking charges. All returns must be pre-approved with a return goods authorization number (RGA).
President, Contractors HVAC Supply Co.